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Philip Derham
Director at Derham Insights Research
Philip, of Derham Insights Research, is an experienced researcher who specialises in finance, retail & franchise, communications, professions, B2B, and in-business & consumer research.
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Focus on APAC
How Happiness Impacts Satisfaction and Recommendation Measures
People’s self-assessed happiness influences their survey responses.
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Focus on APAC
Satisfaction and Recommendation: Should 2 KPIs Be Merged Into 1?
Satisfaction and recommendation – should 2 KPIs be merged into 1?
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