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Dana Stanley
Greenbook’s Chief Revenue Officer
Customer Care Measurement & Consulting
CCMC helps companies translate their insights and good intentions into actionable results for improved customer happiness and loyalty, all with ROI.
What is Customer Care Measurement & Consulting?
Customer Care Measurement & Consulting, LLC (CCMC) is a marketplace leader in measuring and managing the customer experience through proprietary analytical and modeling tools designed to ensure actionable results and a better ROI on your customer experience investments. Tailored to meet company-specific objectives, our customer satisfaction and loyalty surveys monitor the overall customer experience, specific “moments of truth" transactions or customer interactions with your contact center and other touch points. Bottom line - CCMC helps companies translate their insights and good intentions into actionable results for improved customer happiness and loyalty, and in the process, we provide you with a hands-on customer experience designed to guarantee your satisfaction with us.
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