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Customer experience (CX) research is crucial for businesses today, guiding them to understand and meet customer needs. Top CX research companies excel at unveiling customer interactions and preferences through advanced methodologies, driving transformative change.
Exploring top CX research companies unveils industry pioneers shaping customer experience. Through methodologies and success stories, readers grasp best practices and trends, celebrating achievements while guiding businesses towards CX excellence. Understanding CX research is crucial for organizational success, decoding customer interactions to tailor offerings and strategies based on preferences. This foundation enables customer-centric decision-making, nurturing loyalty, satisfaction, and advocacy.
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Human-centered design
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The world’s destination for design and creative talent.
Yabble is the leading AI solution for insights. Secure, automated AI solutions for every stage of research.
Sembly AI provides AI-driven tools for transforming meetings into actionable insights and tasks.
We help orient your business around your customer to drive more meaningful human connection and design inspired products, services, and experiences.
Cutting-edge full service insights partner delivering exceptional value compared to traditional agencies. Online community and agile research experts.
Corporate data and engagement platform focused on Africa.
Glaut is an AI-native software that allows researchers to gather qualitative feedback at scale through voice-based, in-depth conversational interviews
Clients rely on us for customer journey mapping (B2B, B2C), intercepts, package testing, full service qual & quant, shopper insights and B2B research
Social media management software.
Market research and analytics firm.
SIS International Research, founded in 1984, is a leading full-service Market Research and Market Intelligence firm.
Discuss.io serves the world’s leading companies with a purpose-built, smart video platform for customer insights and empathy.
Logica Research is a full service, boutique research firm providing B2B and consumer insights to organizations to improve people's f1213
Latana offers advanced brand tracking solutions, delivering precise insights through innovative sampling and analytics to help brands grow globally.
Proven A/B Testing Tool with Fast Support and No Credit Card Needed for a 15-Day Free Trial.
Specialized online survey tool for various surveys, ensuring AI analysis, GDPR compliance, and customizable templates.
User research participant recruitment platform.
Leading independent global ad server offering data-driven ad serving, creative personalization, and advanced measurement.
Hotjar allows businesses to understand user behavior on their websites with heatmaps, recordings, and surveys.
Interceptum offers solutions for online surveys, visitor tracking, and participant interception to enhance survey engagement and data analysis.
Leading platform for capturing zero-party data through engaging digital experiences.
User testing and survey platform connecting you with qualified potential users for feedback and co-creation.
Lookback is a research platform that enhances usability testing and user interviews through collaborative tools and compliance standards.
A platform transforming user feedback into insights to empower customer-centric decisions.
Heap provides digital insights to improve customer journeys and business outcomes.
At NYC Intercept, we excel in connecting with diverse and hard-to-reach audiences through our expert market research services.
Accelerate user research and insights with Maze, offering rapid feedback and automated decision-driving reports.
Consumer survey solution deploying multichannel surveys through messaging apps for real-time feedback.
Pendo helps teams understand user behavior, gather feedback, and guide users to improve digital product experiences.
Open-source content management system.
Make your app dynamic with AI, in minutes.
PingPong is a UX research platform acquired by Hotjar, offering remote research solutions and access to 175,000+ testers.
Assessment software to digitize your advice.
Productboard helps build the right products faster by understanding customer needs, prioritizing accordingly, and aligning teams around a shared roadmap.
Prolific connects researchers with 200k+ real participants for high-quality and fast data collection.
Real-time feedback and survey software for enhancing user experience and conversions.
UK-based online survey tool.
User experience research experts.
AI-powered CXM platform enhancing customer and employee experiences.
Sprig AI offers real-time user experience insights for better product decisions.
Online survey tool for creating and analyzing surveys.
Best free online survey software tool for creating online surveys quickly.
Unlimited Free Questionnaire Tool - Fastest Fact Finder of Anything from Anywhere at Anytime to Anyone of Any size.
SurveyJS is an open-source JavaScript form builder library.
Innovative medical device company for urological conditions.
Provider of altmetrics data for academic research outputs.
Online survey tool & questionnaire software with professional features and ease of use.
Turn customer feedback into business growth with Surveypal's easy-to-use tools for collecting, analyzing, and making data-driven decisions.
Simple NPS, CES, and CSAT platform for customer insights.
Survicate offers customer feedback tools for advanced digital businesses.
Turn customer voice into business growth with SurveySparrow's VOC platform.
Typeform creates dynamic online forms and surveys that boost engagement and data collection.
Launch faster. Convert more.
Everything you need for growth marketing. Ungapped offers the market’s smoothest tools for e-mail marketing, SMS, event management, surveys and marketing automation.
User research and usability testing platform.
Vuture: where relationships take root.
At Webropol we are more than just a Survey and Reporting platform. We are your partners in creating Customer and Employee Experiences that truly matter.
One-click, one-question surveys for actionable customer feedback.
YoHe offers an all-in-one platform for collecting real-time feedback from websites and apps, emphasizing ease of use, customization, and effective customer support.
Create interactive experiences that convert and engage your users at every step of the customer journey.
Automatically collect conversations, conduct research, and transform qualitative data into actionable insights with Tetra.
Userback is the #1 user feedback software for product teams.
The simplest and most affordable way of user testing.
Userfeel is a usability testing platform that offers insights from real users to enhance websites and apps.
Usersnap is a comprehensive user feedback platform facilitating precise discovery and fast delivery in product development.
BrewSurvey: A tool for offline and online surveys, offering data collection with personalized branding and various export options.
Performance management platform enhancing engagement and retention.
AdRoll is a comprehensive marketing platform helping businesses deliver impactful advertising campaigns.
The all-in-one platform for interactive and engaging presentations.
Create engaging marketing funnels with ScoreApp.
The Ultimate Platform to Retain & Expand Customers.
Crazy Egg provides website optimization tools like heatmaps and A/B testing to enhance user experience.
Delighted is a free, easy-to-use experience management platform that helps businesses collect actionable feedback from customers and employees.
Delighted is a free, easy-to-use experience management platform that helps businesses collect actionable feedback from customers and employees.
An industry-leading marketing solution software recognized as a true partner by its customers.
The only PCI-certified form builder for capturing customer data, processing payments, and managing business online.
Formaloo is a no-code platform for building forms, dashboards, and business apps.
Online form builder with powerful features and integrations.
Interactive content creation platform for user engagement and lead generation.
Easiest online form builder trusted by over 30 million users.
Employee Recognition & Rewards inside Slack or Teams.
Mobile survey platform for real-time data collection and analysis.
Figma is a collaborative design platform for teams to design and build products together.
FormAssembly: Collect, connect, and protect your data.
The Open Source Qualtrics Alternative; a privacy-first Experience Management suite.
Formeer helps Discord communities find product fit through secure, professional feedback surveys.
Software platform for better employee feedback and performance management.
InVisionApp Inc. provides the Innovation Workspace, an AI-powered collaboration platform designed for efficient teamwork and idea realization.
Build forms, surveys & polls for all platforms with seamless integrations.
Total employee experience platform to enhance wellbeing and performance.
Tally is a free and intuitive form builder offering unlimited forms, privacy-focused features, and extensive integrations.
Trello is a project management and productivity tool that helps teams organize and track their projects using boards, lists, and cards.
People Element is a leading employee survey platform known for its ease of use, exceptional service, and expert guidance.
Purposeful engagement tools for hybrid teams, offering polls, Q&A, and more on platforms like Slack and Teams.
Qwary provides cutting-edge survey and feedback solutions.
Enhancing employee experiences through HR and Management solutions.
Data-driven marketing communication software offering centralized customer data, personalized messages, and insightful reporting.
SurveyRock helps companies create, distribute, and analyze surveys to gain insights quickly and efficiently.
Employee experience platform enhancing recognition, rewards, and insights.
Easy-to-use online form builder for creating registration forms, application forms, surveys, contact forms, payment forms, and more.
Create engaging quizzes, surveys, polls, and forms with Opinion Stage's easy-to-use, AI-powered tools and templates.
Open-source data platform for managing databases.
Creating awesome projects from scratch & launching them straight to the stars.
Specializing in [short service or product offering].
10X More Effective Surveys, Powered By ChatGPT
Binance is a leading cryptocurrency exchange.
1Flow offers in-product survey software to understand user wants and improve customer retention.
Adobe Target is a digital marketing solution for personalization and testing.
BlockSurvey is an AI-powered survey platform that prioritizes privacy and data ownership, offering secure and immersive survey experiences across web3.
Centercode is the leading platform for managing impactful in-the-wild user tests.
Daivid specializes in creative effectiveness at scale using AI and human insights to enhance advertising performance.
Appcues is a user engagement platform focusing on personalized, multi-channel messaging for SaaS companies.
Apptimize, an Airship company, is the leading experimentation solution company for mobile, web, and OTT.
Analytics and Insights provider with various resources and support.
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