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Dana Stanley
Greenbook’s Chief Revenue Officer
Categories
Engineering Firm Develops Innovative Solution to Ensure Worker Safety in Manufacturing
Presented by Bottom Line Market Research & Consulting
CHALLENGE
An innovative engineer wanted to overcome design flaws and human obstacles to implement OSHA-required safety protools in a range of manufacturing environments. He needed to deeply understand the current practices, priorities, and pain points among diverse user groups–individuals who develop, review, administer, train, and/or interface with safety protocols directly or indirectly.
SOLUTION
We provided insights based on comprehensive user and stakeholder experience, which guided the design and development of the new programmable digital safety system. Learning was based on findings from a national, mobile-friendly, web-based qual/quant survey.
RESULT
Our solution . . .
• Validated some and challenged other hypotheses about current safety protocols
• Differentiated priorities and pain points by user groups
• Clarified the importance and usefulness (utility and usability) of features and benefits of existing safety protocols
• Identified areas to evaluate for fail-safe integraton of people, process, and technology in the context of design thinking
ABOUT THIS CASE STUDY
Business issue:
Market research specialties
Industrial & Manufacturing
Problem Detection / Dissatisfaction
Service Quality Needs & Measurement
Product Development
CX - Customer Experience
Hybrid / Mixed Methodology
Online - Quantitative
Questionnaire Design
Surveys
Questionnaire / Survey Design
Survey Reporting and Analysis
Manufacturing / Machinery
North America
Presented by
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